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Wednesday, July 19, 2006

Dashboards - Performance Intervention Opportunity

Found this via a post on Column Two - Productive dashboards. Definitely worth a read since we've been seeing this trend as well and there is a definite opportunity to tie performance interventions to dashboards. The approach we've used with various clients is to tie each KPI to a set of performance suggestions, learning opportunities, etc. In some cases these are static lists, in other cases these are composed into action plans that must be approved.

The beauty of the Action Plan approach is that we can then do follow-up (based on the dates in the Action Plan) to ensure that the plan is worked. We have also been able to track the effectiveness of each performance suggestion based on the delta in the KPI after the plan is worked. It definitely surprised us what worked and what didn't in some cases. We pulled down stuff that didn't work and created more interventions using approaches that did work.

The end result of this kind of process is that you are able to impact performance that has a tangible effect on numbers in the dashboard. These have been my favorite projects!

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