Faster, faster, faster, real time. Time-to-performance becomes the new metric.
It’s funny to see that term again. I thought that Time-to-performance was going to be the key metric back in 2002. When I was working with various high tech, insurance and financial services companies – a key ingredient was how quickly people could effectively roll-out new products, policies, respond to competitive threats, etc. It really was about how quickly you can become proficient on all the new stuff. It was about Time to Performance.
Granted there are still core skills that will need to be developed in other ways (see Does Deliberative Practice Lead to Quick Proficiency for a bit of discussion around that). Still a lot of what we talk about with informal learning, performance support, etc. is how we can make people perform quickly. Or at least have the appearance of expertise (see Expert Level Answers via Social Networks as one way to appear to be expert).
Still since the last time this term and related metrics never really took off, I’m curious what people think.
Is Time to Performance really going to get traction in 2010?