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Monday, April 10, 2006

Business Process Management instead of Learning

As a follow-up to my recent post about the convergence of several interesting trends ... eLearning Technology: Blurry Vision of Future of Work (Workflow, eLearning 2.0, Web 2.0, Decision Systems)

I just saw a post from Jay Cross - Informal? Workflow? that talks about a couple of these trends and also points to Business Process Management solutions as a key.

Out of the workflow conference last week, one of the points that really got me to think was that as you begin to create your process flows, you start to find:

* Many process steps that are currently done by people turn can often be automated, e.g., who should get this information, document, etc. next.

* Much of what we train inside coporations are how to perform process steps that only need training because we haven't done a good job from a process standpoint (right information available, clear next steps). Once you do this, much of the training becomes trivial.

Lots of interesting stuff going on here.

4 comments:

Elmer Strueh said...

I have posted a review of the Jay Cross post at http://wwwparsimonia.blogspot.com/2006/04/informal-workflow.html

PowerPatter said...

Yes. There are lots of interesting stuff going on here. Training and continuously improving corporate efficiency is a complex problem.

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HiPath 3000 said...

The problem with automating your processess is that you reduce your company's flexibility. A machine can perform tasks but it can't adapt.