tag:blogger.com,1999:blog-22055982.post1382303576980065846..comments2024-03-29T04:56:21.649-07:00Comments on eLearning Technology: Performance Support in 2015Tony Karrerhttp://www.blogger.com/profile/15408035995182843336noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-22055982.post-87483049544284330152010-05-28T08:26:26.290-07:002010-05-28T08:26:26.290-07:00The discussion on performance and performer suppor...The discussion on performance and performer support has provided some good insight in what will be required by employees in the future. <br /><br />Regarding a statement made by Patrick K. on 5/16/2010: "It would be incredible as a manager to be able to match people based on what they can do best without having to cross the HR red tape and fight with the information that we are and aren't supposed to know about our people." Although I agree with this approach and potential for optimizing the human capital within an organization, I can also see the downside of this practice. The possible downside could be that employees are not challenged to learn something new if there is always someone available who has the exact talents needed to complete a project.NABM 2011 Organizing Committeehttps://www.blogger.com/profile/15163812363571914172noreply@blogger.comtag:blogger.com,1999:blog-22055982.post-312933739852645442010-05-17T04:50:31.638-07:002010-05-17T04:50:31.638-07:00Patrick - thanks for stopping by and commenting. ...Patrick - thanks for stopping by and commenting. Hope you will continue to do so. It's great to have exchanges around these things.Tony Karrerhttps://www.blogger.com/profile/15408035995182843336noreply@blogger.comtag:blogger.com,1999:blog-22055982.post-62504445032138053402010-05-16T19:19:33.252-07:002010-05-16T19:19:33.252-07:00Hi Tony, my name is Patrick Kilby and I am a maste...Hi Tony, my name is Patrick Kilby and I am a masters of instructional design student with Walden University. I was directed to your blog and I have to say it's great to hear what may be coming in the future. I'm afraid I don't have any massive insights to add to your blog but I did want to say how important I think the matching applications will be in the future. I myself am a success story for Eharmony so I know how powerful these search functions can be. It would be incredible as a manager to be able to match people based on what they can do best without having to cross the HR red tape and fight with the information that we are and aren't supposed to know about our people. Keep up the good work!Patrick Kilbyhttps://www.blogger.com/profile/04227184241059327240noreply@blogger.comtag:blogger.com,1999:blog-22055982.post-37530346364665558502010-05-04T23:38:19.762-07:002010-05-04T23:38:19.762-07:00Performance Support is vital, and it's not jus...Performance Support is vital, and it's not just for infrequent events. Holistic designers always face the trade-off of stuffing knowledge into people's heads (training) or embedding it in the job (performance support). This is one reason I'm dropping "learning" for "working smarter." Also, performance support is becoming ubiquitous: bookmarks, tags, search, online help, and so forth are all performance support.jayhttps://www.blogger.com/profile/16271633210993298646noreply@blogger.comtag:blogger.com,1999:blog-22055982.post-77791748469580722252010-05-04T13:33:01.188-07:002010-05-04T13:33:01.188-07:00Tony,
I'm hard-pressed to define the differenc...Tony,<br />I'm hard-pressed to define the difference between a learning object from a performer support object (PSO) - because I'm not convinced it matters. Is it formal or informal learning? I won't go into my naming label rant on what "kind of learning" it is. <br /><br />Not to cop out on an answer though, I think both are going to increase because the whole concept of re-use implies that even traditional linear "courses" can be comprised of dozens of objects to serve a formal linear learning option...and at the same time the "objects" could serve as PSOs directly accessed in an informal manner. <br /><br />I don't think Dave Fogelman developed anything beyond his breakout presentation at <br />Learning 2008 where we sat on a Performance Support panel together with Disney and Bank of America. <br /><br />The emphasis of performer support includes the traditional definition of performance support. I like performer support because the knee-jerk thoughts of job aids and quick reference materials from hard-copy to online falls short of what a true portfolio of performer support might include. <br /><br />I lump job aids and such into performer support right along with social media, communities of practice, blogs like yours, social networking & bookmaring to human PS like mentoring and coaching. <br /><br />For me [and I perceived Dave's emphasis] was not so much aimed at defining what performer support actually was so much as to whom it was directed....with the intent of driving performance. <br /><br />It puts the learner as the focal point driven by moments of learning need within the work context. Some solutions are best suited through social media where others may be a simple as a laminated quick reference card hanging on a lanyard around the worker's neck with the employee ID. I feel it is more appropriate because it broadens the scope of the solution and is shaped by the needs of the learner...the performer.Gary Wisehttp://gdogwise.wordpress.com/noreply@blogger.comtag:blogger.com,1999:blog-22055982.post-9955597099133946482010-05-04T10:48:53.031-07:002010-05-04T10:48:53.031-07:00Gary - great points. I'm not really up to spe...Gary - great points. I'm not really up to speed on the specific differences between performance support and performer support. I'd love to see Dave's description - any pointer to it?<br /><br />Do you think this will really be an exploding stash of learning objects - or will it be an exploding stash of performer support objects?Tony Karrerhttps://www.blogger.com/profile/15408035995182843336noreply@blogger.comtag:blogger.com,1999:blog-22055982.post-53550281192377737892010-05-04T09:05:10.234-07:002010-05-04T09:05:10.234-07:00Tony, you're speaking to my passion when you g...Tony, you're speaking to my passion when you go down the "performance support" road. Robbing a phrase from Sprint's VP of Training, Dave Fogelman - "PERFORMER SUPPORT" has me stoked about the future...and by 2015 it will have been here for several years. I like Dave's description of "performer support" versus the traditional perrformance support because it shifts the emphasis from the learning asset - to the learner [concept worker] in their work context. Learning and actual work are converging at an accelerating rate. Formal training does not have a prayer of keeping up. Embracing PS is a key success factor for learning in the future.<br /><br />Those "little applications" you mentioned are the way of the future. I think our challenge is going to be managing our exploding stash of shrinking learning objects. I see tagging and other taxonomic metadata as critical to apply now so we wind up with a manageable content future. If I was a learning systems vendor, I'd rather be schlepping Electronic Performance Support Systems (EPSS) than LMSs. I'm convinced EPSS platforms and/or EPSS-like accessibility by learners in their moment of learning need have a big play in the future.Gary Wisehttp://gdogwise.wordpress.com/noreply@blogger.com