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Friday, February 13, 2009

Content Quality

When I do sessions on eLearning 2.0, I often will ask for the audience to provide a list of barriers or risks. Often the audience is quite good at identifying all the things that may go wrong or that will prevent them from doing any of this. And quite often one of the first concerns listed is content quality.
If I allow people to edit a wiki, how will I know it's good quality?
To me this is one of the more overstated risks. Yes, someone could post something wrong on the wiki, but they likely are already putting that same information in emails and IMs. At least on the wiki you can get correction. If you are really concerned, you can moderate. The reality is that in most cases it's safer to make things fairly public than to allow them to be hidden until the subpoena. Plus you can rely on human nature ...

Consider what recently happened when Training Zone published a laughable article - The elearning diet: Not recommended for long term results. I understand why they did it. Controversy gets views and links. Look at the number of views as compared to other articles on the site. It worked. This article is getting lots of page views. Except that whatever belief we might have had in any kind of editorial quality just evaporated. Unsubscribe and subscribe instead to any quality blogger such as Clive (read his response: E-learning: the fad that's lasted 30 years). Where's the quality? The publication? Or the blogger? Sheesh.

But back to the response that the article got - lots of views and comments. Their most popular by far. Why?
People (especially employees) enjoy the opportunity to find things that are wrong, tell you why its are wrong, and maybe correct them.
This natural instinct is the best solution to poor quality content.

Thursday, February 12, 2009

Good Writing

What is Good Writing?

Rubrics and Good Writing

One of my favorite conversation topics is always looking at how school has changed from when I went through.

When I was going through school, I often felt that my writing assignments were judged arbitrarily. Teachers would give you a B with little or no explanation. I still believe that content was relatively unimportant. Form was dominant. Lots of metaphors. Using a Thesaurus. Style over substance. And style was not well defined.

Then almost a miracle happened in college. I had an English professor - horrible of me that I've forgot his name - but he had the most wonderful approach. He had various writing style requirements that slowly added up over the course of the semester. Your first assignment only needed to meet the first requirement. Second assignment had to meet requirements 1 & 2. It was clear. And best of all, his biggest mantra was to stop using extra words that were not required. Shorter was better. Extra words were bad. To this day, I thank him.

The good news these days for my kids is that there is often a rubric (set of evaluation criteria) that are used to grade their writing. There are also some automated systems that students can submit their writing to that grades it based on various criteria. However, I've sometimes been pressed into service trying to up the automated grade only to find that my writing brings down the score. Still, there's a push to better define good writing. And much of the rubrics follow what that great English professor used.

Missing Element in Definition of Good Writing

While I applaud this move, I think that there's something vitally important missing in education. It's also a skill that most all of us who have gone through the education system need to work on.

What led me to talk about this was a recent conversation and a post that discusses the need that I've cited before that we need to write for skimming. In the case of that post the focus was on writing ad agency blog copy. It cites an old post by Jakob Nielsen:
How do users read on the web? They don't.

In research on how people read websites we found that 79 percent ... scanned any new page they came across; only 16 percent read word-by-word.
This is far lower than the numbers that my blog readers told me. But my claim is that this isn't only on the web. It's emails. It's memos. Heck it's all the writing that I do these days.

No one has time to read details. We all skim dive skim. As writers we have to adopt practices for writing for skimming. Jakob Nielsen provides the following advice for scannable text:

  • highlighted keywords (hypertext links serve as one form of highlighting; typeface variations and color are others)
  • meaningful sub-headings (not "clever" ones)
  • bulleted lists
  • one idea per paragraph (users will skip over any additional ideas if they are not caught by the first few words in the paragraph)
  • the inverted pyramid style, starting with the conclusion
  • half the word count (or less) than conventional writing
There are quite a few other suggestions in the post Write for Skimming.

Good Writing Redefined

My kids are still learning the old 5 paragraph paper with intro, 3 body paragraphs, and conclusion. They are not being taught the necessity of:
  • What This Is - What is needed from the reader having read this email. Oh, this needs to be in the title or the first sentence.
  • Brevity
  • Skimming support
  • Sign posts
  • Use the same word repeatedly if you mean the same thing
  • Capitalize when a word or phrase means something specific - like a lawyer - This is called Title Case - and I just used it on the phrase Title Case. It means that Title Case refers to something specific and is not just a couple random words thrown together.
I know that I often fail at this, but we need to at least be aware of these new elements of what makes something good writing.

Can you help out here? I bet there are some fantastic resources that define good writing much better than I can. What could I look to as my rubric? What should I hand to a new employee fresh from college? Or maybe even harder a 55 year old employee who wonders why people only read the first sentence of their email (me included)?

Side Notes

One ironic note is to take a look at the page for the inverted pyramid style by Nielsen. I know that I shouldn't cast stones given all of my failings on good writing. But I would claim that it violates quite a few of what Jakob is telling us is important.

I wonder what the impact of IM and txting will have on writing. The good news is that it emphasizes brevity.

Computer-Based Training Improves Neuropsychological Status Scores

Hat tip to Donald Clark for pointer to a Science Daily article - Improving Brain Processing Speed Helps Memory:
Mayo Clinic researchers found that healthy, older adults who participated in a computer-based training program to improve the speed and accuracy of brain processing showed twice the improvement in certain aspects of memory, compared to a control group.
...
For an hour a day, five days a week for eight weeks, study participants worked on computer-based activities in their homes.
....
six auditory exercises designed to help the brain improve the speed and accuracy of processing. For example, participants were asked to distinguish between high- and low-pitched sounds. To start, the sounds were slow and distinct. Gradually, the speed increased and separation disappeared.
....
experimental group's memory function increased about 4 percent over the baseline measured at the study's onset.
I've seen the studies of the impact of mental activities like crossword puzzles and Sudoku to keep brains healthy. But it is good to see it translate to computer-based solutions. In this case it was by Posit Science.

Wednesday, February 11, 2009

SharePoint in Corporate Learning - Free Micro Virtual Conference

Here's a link to the videos from this session - SharePoint in Corporate Learning Videos.

Update Dec 2009 - We are in the process of getting learning professionals to discuss the use of SharePoint for Learning. Please see SharePoint for Learning Professionals and connect with me around it.

At the end of our Learn Trends conference last year, one of the comments was that we needed to do smaller versions in an on-going basis. Well we are going to start exactly that. (And this also helps me work on making my eLearning Prediction #11 - Micro Virtual Conferences come true.)

We will be starting with the topic:

SharePoint in Corporate Learning

Live Sessions:
  • Tuesday March 10, 8 - 10 AM Pacific
  • Thursday March 12 from 8 - 9 AM Pacific
Community discussion will occur in between.

If you are interested in attending, go to the Learn Trends Ning Site and sign-up. We will make announcements through that site.

The first day will be several presenters showing and telling what they've done with SharePoint. The second day is discussion and conclusions.

A lot of what will be shown is described at a high level in Using SharePoint and Examples of eLearning 2.0.

Presenters and Volunteers Needed

I have several presenters lined up, but I'm hoping that I will find a couple more people who are interested in showing what they are doing with SharePoint. If you are interested in presenting drop me an email: akarrer@techempower.com

I would also like to find volunteers who have experience organizing, moderating, recording online sessions. Experience with one of the following would be helpful:
  • Elluminate
  • Adobe Connect
  • Camtasia (or another recording tool)
If you can volunteer to help, please drop me an email: akarrer@techempower.com

Blogging - Not on Company Time?

I saw a post by Dan Roddy - Do you have a blogging policy?

As part of an interview for a new job, he got into a discussion with his potential new employer of their policy was around blogging.
Their response was; if it helps you and you don't give away any secrets, and don't do it in company time, then that would be okay.
The part I find interesting is "don't do it on company time" ... What if it helps the company? What if I'm using blogging as part of my Information Radar? What if I need help from my learning network on a particular work challenge that I can ask without revealing any secrets?

I've blogged before about Corporate Social Media Policies and Corporate Policies on Web 2.0 and my general sense has been that corporate policy would be that it would be okay to blog on company time if you are doing it to help you with your work activities. Am I wrong on this?

Likely there is some balance here and everyone should pay attention to that balance. But making a blanket statement - "Not on company time" seems a bit farther than the policy should be.