Indicator of Valuable Content

I saw a post by Christy Tucker that pointed me to a feature in Diigo - their site community. It feels like a combination of del.icio.us and MyBlogLog. The nice part is that you can see it for every site - even if the site owner hasn't done anything. So, I was able to look at the eLearning Technology's Site Community.

While it shows me something about the people, what I found really compelling was looking at the Popular tab which gives a pretty good indication of what the best content is on my site. Christy sited on of my old posts An Aha Moment - del.icio.us as Indicator of Valuable Content - Importantly My Content.

I still think this is a good indicator and the Diigo popular tab on my site community seemed like a pretty good list of what the most compelling content was on my blog.

This is a really neat feature and I'd guess that given a couple of widgets, Diigo is going to get some traction.

Life is Mostly an Open Book Test

There has been wonderful discussion with a few folks around my post: Life is an Open Book Test. The most recent was a comment by Bill Brantley who generally agreed, but added:

In Boy Scouts, I use to teach wilderness survival which required a lot of memorization. You couldn't count on having the Boy Scout Manual with you during a survival situation so I had the students memorize what plants were edible, different ways to purify water, and first aid techniques.

So, life can be an open book test or a closed book test depending on the situation.

So, he made me go back and change my slide to say Life is MOSTLY an Open Book Test.

Of course, that's really more in line with I'm really saying - it's all about anticipated information needs. The right answer depends on where and when you need the information and what your expectation is around what you have available. What's changed is that we more often have some kind of computer probably with web access which gives us access to a ton of information and people - that definitely changes the thinking about what you have to have in your head.

Life is an Open Book Test

I just typed "Life is an Open Book Test" when I was working on part of my ASTD 2008 presentation. I did a quick search on this phrase and found only 52 occurrences. There doesn't appear to be a well known initial quote source. Or am I missing it?

By the way, have I mentioned that I'm feeling really good about this presentation? I have 90 minutes and I think I'm going to blow some minds, change a few lives, its going to be fun. If I can figure out how to shorten it, I think I have a presentation that's going to be a great keynote.

Anyhow, back to Life is an Open Book Test ...

I start this part of the presentation by asking the question:

What's more valuable?

1. A Phone Number kept in your Long-term Memory?
2. A Phone Number kept in your Cell Phone, PDA, Laptop, Organizer?

I expect there will be a little debate among the audience. But the actual answer is that it depends on how available that number is when you need it. This really goes for any information.

When needed is it:

• Easily / Quickly Available
• Accessible in a usable form

In the phone number case, having it in my cell phone as opposed to in my memory makes it slightly slower to access, but much quicker to dial (i.e., it's more usable in the cell phone than in my memory). My Treo allows me to type some letters (on my chicklet keyboard) that represent the name and then I select and dial. Other cell phones you say the name and it dials. All of these are superior to having it in your brain's memory and having to remember and punch it in. This is why teenagers actually remember fewer phone numbers than people over 50.

I will extend the question to then ask whether trying to put all of the White Pages and Yellow Pages into your Cell Phone makes sense? Likely it doesn't as long as you have ways to get to that information. For example, Google-411 or Google Info.

I believe this extends to lots of information. My 10 year old recently went through the exercise of learning all the capitals of the 50 US States. He's quite adept at memorization and can easily beat me (since he was around 5 years old) at concentration games. While the knowledge of state capitals might be valuable for future trivia, I would ask whether knowing this information is better or would it be better for him to know how to quickly look that information up (along with all sorts of other information about the state).

The bottom line for all of this are two important phrases:

Anticipated Information Need

and

Life is an Open Book Test

There's more context here in the presentation, but the key ingredient is that we need to build skills in determining what our future information needs will be and whether we are trying to keep and organize individual pieces of information. Or do we keep meta-information (information about how to get to that information)? Or do we not really need to do anything?

After all - Life is an Open Book Test

I'd be curious if anyone has thoughts on this. In the past, I've received some pretty amazing feedback this way that significantly altered what I was going to present.

Infovore - Need for Information Filtering and Selection

Great WSJ article - Why We're Powerless To Resist Grazing On Endless Web Data (via Will Richardson). The article looks at various information consumption behaviors:

Coming across new and richly interpretable information triggers a chemical reaction that makes us feel good, which in turn causes us to seek out even more of it. The reverse is true as well: We want to avoid not getting those hits because, for one, we are so averse to boredom.

It is something we seem hard-wired to do. When you find new information, you get an opioid hit, and we are junkies for those. You might call us 'infovores.' "

The same thing happens with information as with food. We are programmed for scarcity and can't dial back when something is abundant.

I was just talking about the importance of filtering skills for my ASTD 2008 presentation. Of course, it's a balance. We can't just shut off the flow of information. We have to get better at selection and filtering.

Training Software License Requirements

I received an email from a technical training manager that alerted me to an issue that they had recently run into:

I'm in charge of classroom training for five campuses throughout North America. Our customers use Crystal Reports in connection with our software.

It has been stated that Crystal Reports licensees may not train clients using Crystal Repots from Business Objects without an additional EULA for each and every customer receiving such training.

The issue from what I could read an interpret from various posts (statement, article) is that Business Objects requires Classroom Licensing for third party training organizations to teach using their software. They also are trying to put restrictions on any use of their software in training materials, public presentations, etc. The goal seems to be to: (a) get additional software license revenue and (b) limit "gray market" training and consulting - trainers and consultants who are not officially part of their programs. Note: they included not allowing non-certified training organizations to include screen shots in their training materials.

I'm actually not that familiar with the issues here and don't know how software companies generally handle this. I would certainly suspect that there are lots of software companies who would like to control this much like Business Objects. I've talked to a couple of friends at software development companies here in Southern California and they didn't have answers for me.

I'm curious - is this the norm? Is it okay for a software company to establish its policies and try to generate revenue by controlling who customers use for consulting and training? Where do you draw the line?