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Tuesday, January 08, 2008

Learning Systems

I normally am not a person who spends time on the definition of things. I generally consider these discussions arbitrary, mundane, stuck in the minutiae, boring, etc. However, we certainly suffer from the lack of terminology around certain kinds of learning systems.

I've received a couple of good comments on my recent post, EPSS and ePerformance. One comes from Jay Cross who challenges the use of the "e" in front of various terms...
Tony, you might drop all the e's to simplify the terminology, ending up with performance support, performance, development, and learning. The "e" obscures the importance of these things.
I use the "e" when I want to indicate "delivered with technology" ... If I tell you something is a learning system (or learning) vs. something is eLearning, it conjures very distinct ideas of what I'm talking about. Of course, Jay, I should need to tell you that. :)

Valerie comments -
Why the interest in separating out support for learning from support for doing?

Seems to me that the most critical learning is that which is in support of performance. And the most effective teaching platforms are those which keep the learning close to the task which is to be performed.
I agree with Valerie that the best learning systems are those where the performance is close to or part of the learning. But my challenge is this:

What do you envision when I talk about "Learning" or "Learning System" or "eLearning" as compared to "Support" or "Support System" or "eSupport"?

For most people learning implies training ahead of and away from performance. If I call it eLearning, you have some very particular kinds of solutions in mind. And they likely are not Support or Performance Support solutions.

"Support" suggests slightly after a problem has surfaced during performance. eSupport implies some very particular kinds of solutions.

"Performance Support" suggests along with performance. EPSS or ePerformance implies particular kinds of solutions.

Likely all three imply learning, but if you want someone to have the right vision of what you are talking about, using terms that conjure the right vision is important.

Or do you disagree? Do you honestly believe that while the definition of these terms may say something, most people have very particular ideas in mind of what you mean when you say them?

Saturday, January 05, 2008

EPSS and ePerformance

In a comment in my post Amusing Findings in Keywords Jack Pierce asked:
I'm searching for the right term for what a lot of us do when we do EPSS type solutions.

We could use EPSS as a term, but it seems a bit old, and a bit engineering-like. So, for some time, we have added "ecoaching" to our "elearning" offering, to describe our electronic support options. Now, go to Google...you get plenty of hits if you search ecoaching, or eperformance, for that matter, but they mostly do not have to do with anything related to elearning.

Searching on eperformance I ran across your 2003 LearningCircuits blog entries (E-Performance Essentials) separating eperformance into edevelopment, einteraction and esupport.

Do these still hold to you (a search on esupport or e-support gets you mostly remote software support sources)? It seems like no term has taken such a firm grasp as elearning, to describe what we think is a real value-add for our clients.
This is a question I've struggled with for quite a while. I've actually had some interesting conversations with Clark Quinn about this as well. And the answer is that there is not a well known term to describe kinds of eLearning Solutions that are not typical courseware. I talked about definitions of eLearning a while ago and the basic conclusion I came to is that when you say the term, while it could mean a wide variety of possible solutions - most people think of formal training delivered electronically (virtual classroom, courseware).

So, what about these other terms:

EPSS (Electronic Performance Support Systems)

This term is still used quite a bit, but most often it refers to online job aids or a modified front-end to software systems. While I highly respect Gloria Gery's work, I think she did us a disservice by continually pointing to Turbo Tax as THE example of EPSS.

Like Jack, I find that this term is a bit tired and many people turn off when they hear it. Still, of the terms, its probably the one that is most recognized.

ePerformance

This is a term that I tried to put out there back in 2004 through a series of articles in Learning Circuits:
The core definitions provided were:
ePerformance: Improving individual performance by leveraging technology

ePerformance = eDevelopment + eInteraction + eSupport
eDevelopment eInteraction eSupport
Performance reviews
Development plans
Virtual classrooms
Self-paced online learning
Informal learning
1-to-1 (e-mail)
Online communities
Threaded discussions
Communication templates
Tools and job aids
Resources
Knowledge bases
Search capability

I used it because I wanted to differentiate solutions where learning was not the outcome, but rather performance. For example, one of the systems that we built helped retail store managers improve customer satisfaction through planning, goal setting, communication support, eCoaching, etc. Yes, they learned, but really these were tools aimed at helping them DO more than LEARN. eLearning and EPSS as terms really are not appropriate for this kind of solution.

I personally still like the term ePerformance, but it has not taken off and it has somewhat has been overloaded by optimization and performance review applications.

Similarly the terms eDevelopment, eInteraction, eSupport, and eFollowUp have not taken off even though I similarly consider them valuable to define very particular kinds of solutions that we build. And especially when EPSS and eLearning are not appropriate definitions.

I'm open to the best approach to giving names to some of these approaches.

Thursday, January 03, 2008

Amusing Findings in Keywords

Quick update (1/5/2008) - I feel much better now - 3 people have searched and found me through the highly relevant search - incredibly cool elearning guy ... thanks for helping out my mental state. Maybe I would have been in a better mood when I made my Ten Predictions for 2008.

Interestingly, Google has managed to find this particular post as the one that is most relevant to that term. So the comment that I may be messing with search results and making myself even more lame seems to be turning out correct. While I had dismissed it, I'm now no longer #1 for the search - top ten lamest people - even though I was yesterday before Google spidered this page. I'm still considered the worst learner, an innovation laggard, etc. But at least I'm not top ten lamest people!
People search in order to find information. The job of a search engine is to put the most relevant results at the top. When you plug in search terms, the engine tells us what it considers to be the most relevant results.

So, if you rank high in Google's results for a particular term (that people search on), you can see what the engine thinks are relevant terms for you.

For me, the good news is that I rank #1 for terms such as:
  • tony karrer
  • elearning technology
  • best elearning blog
The last one made me happy. Of course, there's the downside ... Below are some of the search terms that people used to find my blog and where Google considers me to be the #1 result ...
  • worst learner
  • laggard in technology innovation
  • bad day elearning
  • corporate training sucks
  • worst presentation award
  • bad things about e-learning
  • worst learning experience
  • beer elearning
  • bad rfp requirements
  • wasting time on technology
And my personal favorite where I rank #1 is:
  • top ten lamest people
Don't believe that Google thinks I'm the "top ten lamest people" or "worst learner" ... Try it yourself.

Should this worry me?

Luckily, I'm also #1 in "incredibly cool elearning guy" ...

(Of course, no one was kind enough to search on that term and then click on my blog).

Ten Predictions for eLearning 2008

The Big Question this month are Predictions for Learning in 2008. Here are my predictions, but realistically they are more about trends in eLearning and eLearning Software.

Prediction #1 => eLearning 2.0 - Increasing Pressure

It's safe to predict that you'll be hearing more and more about eLearning 2.0 during 2008. While large scale adoption will be slow, specific solutions aimed at particular audience needs will be more common. There will be increasing pressure on each of us to understand eLearning 2.0 for ourselves in order to apply it within our organizations (eLearning 2.0 - An Immediate, Important Shift). This will increase adoption of Web 2.0 tools by learning professionals (More eLearning Bloggers). It will also cause us to look more closely at Personal Learning for Learning Professionals - Using Web 2.0 Tools to Make Reading & Research More Effective.

Prediction #2 => Virtual Classroom Tools - Meeting Tool + Second Life Lite

A medium size Virtual Classroom / Meeting Tool will announce features in 2008 that are not 3D immersive, but that are more like Mii characters in a 2.5D world. This will allow more natural kinds of interactions in classroom settings, especially for things like breakout activities.

Prediction #3 => Authoring Tools - Captivate and Articulate Will Dominate

It rhymes and it's an easy prediction that these two tools will dominate authoring. Interestingly, they both were originally considered rapid authoring tools but now are becoming THE authoring tools. Some lower-end, PPT + Audio tools will do well with none winning huge shares of the marketplace. Wiki + SCORM + Add-ins will become more common for easy authoring.

Prediction #4 => Less Authoring - More Web Pages

While we may want to use our authoring tools all the time, there's going to be more and more cases where clients (internal or external) are going to be just find with some web pages and maybe some embedded training snippets or an embedded fun Flash Quiz. Short, fast and to the point will be the standard. This will increase the discussion of the relevance of ISD / ADDIE (see also ADDIE Not Relevant?).

Prediction #5 => Mobile Learning - Continued Scattered Examples and Disappointment

This is going to be another somewhat disappointing year for mobile learning. While the iPhone and other mobile devices continue to proliferate and while the amount of web access via mobile devices will continue to grow rapidly (now approaching 20%), mobile learning solutions will continue to find adoption in scattered, specific examples. More podcasts and video casts for audiences with easy access, think students, remote sales forces, etc. Specialized tools for mobile professionals. But large adoption of mobile as THE learning platform still won't be there.

Prediction #6 => Metrics-Driven Performance and Learning Interventions

My article coming out in January will spark discussion around what is actually a quite common model. And because it ties directly to metrics that matter to the business, this will get significant attention during the year.

Prediction #7 => LMS => More of What You Don't Want

Large players will continue to move towards functionality in Talent Management - likely mostly features that you really don't care that much about. Luckily a few will also add in more community and wiki capabilities. Unfortunately, these will be even worse than Sharepoint, the solution you already hate. All of this will cause of to continue to ask Do You WANT an LMS? Does a Learner WANT an LMS? Unfortunately, you can ask all you want, you will still be doing a lot of work with LMS products this year.

Prediction #8 => Serious Games - Seriously Sorry, Not for You

They will continue to get talked about A LOT. And people will continue to be interested and excited. Likely YOU will get to attend a session on them. But YOU won't get to build one, or buy one, or participate in one.

Prediction #9 => Niche Online Discussions

Based on a series of events (success of small group discussions at eLearningGuild in the Fall, success of the virtual conference with George Siemens, discussion with Jay Cross and others about a conference for people with more experience, and discussion by Luis Suarez about a targeted virtual conference), I'm starting to think that the way to go is to have frequent, more targeted online, virtual discussions on particular topics. The format of the virtual conference that George and I put together wasn't quite right - still a lecture - threaded discussions weren't quite active enough and the questions weren't focused. We need a targeted discussion. For example, I just had someone ask about using Facebook in a corporate context as part of on-boarding. I'll likely schedule a call with this person to discuss what they are trying to do. Why not have several people involved in the discussion? Why not record it? Is the barrier the lack of free access to the tools? The overhead of pulling it together? My guess is that it doesn't take much more to get it to happen with a small group than getting it to happen with two or three people. And the barriers are getting lower all the time. I'm thinking this is going to start happening - A LOT.

Prediction #10 => Knowledge Worker Skills - Just Beginning in 2008, Big in 2009

The discussion of knowledge work skills is going to be BIG ... We won't hear much this year, but in 2009, this will be something you'll hear in a big way.

Wednesday, January 02, 2008

Fun Sign Generator

Fun way to generate signs, magazine covers, etc. at FotoTrix.com. Similar to the Headline Generator that I had mentioned before.

You give it a picture to include in the generated image, choose a template that you want to generate, choose the size of the generated image and it generates a fun resulting image.

This will be fun to use to create different kinds of images.




Found via Jay Cross post.